Privacy Policy

1. Scope and roles

This policy covers information collected through our marketing website and through the Services. Where you use the Services to connect third-party business data (such as sales, order, or advertising data), Agenfy generally acts as a service provider or data processor on your behalf, processing that data to provide the Services under your instructions. Where we collect information directly from you or your website visitors (such as through our contact form or website analytics), Agenfy acts as the data controller.

2. Information we collect

We collect the following categories of information:

• Contact information — name, email, company, and message content you submit through our contact form.
• Account information — details you provide when creating an account to use our Services, such as email address and business information.
• Connected platform data — sales, order, customer, inventory, and advertising performance data from third-party platforms (such as Shopify, Amazon, Meta Ads, Google Ads, TikTok Ads, and Snapchat Ads) that you choose to connect to the Services.
• Usage and analytics data — we use Google Analytics to understand how visitors use our website, including pages viewed and general location and device information.

3. How we use information

We use the information we collect to:

• Provide, operate, and improve the Services, including generating analytics, insights, and recommendations from your connected data.
• Respond to inquiries submitted through our contact form.
• Monitor and analyze usage trends to improve our website and Services.
• Communicate with you about your account, updates, or support requests.

4. Cookies and similar technologies

Our website uses cookies and similar technologies (such as Google Analytics' cookies) to remember preferences, understand how visitors use our site, and measure the effectiveness of our content. You can control or disable cookies through your browser settings; disabling cookies may affect certain features of our website but will not prevent you from viewing our core content.

5. Legal basis for processing (EEA/UK users)

If you are located in the European Economic Area or the United Kingdom, we process your personal information on the following legal bases: performance of a contract (to provide the Services you've signed up for), legitimate interests (such as improving our website and Services, or responding to inquiries), consent (such as for optional cookies or marketing communications), and compliance with legal obligations.

6. How we share information

We do not sell your personal information. We may share information with: service providers who help us operate the Services (such as FormSubmit for contact form handling, Google Analytics for website analytics, and cloud infrastructure and hosting providers); the third-party platforms you choose to connect to the Services, to the extent necessary to exchange data with them; professional advisors (such as legal or accounting) where necessary; and other parties if required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets, in which case we will notify you as required by law.

7. International data transfers

We may process and store information in countries other than your own, including countries that may have different data protection laws. Where we transfer personal information internationally, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses, consistent with applicable law.

8. Data retention

We retain information for as long as necessary to provide the Services and fulfill the purposes described in this policy, including to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data at any time by contacting us, subject to any retention required by law.

9. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If we become aware of a security breach that affects your personal information, we will notify you as required by applicable law.

10. Your privacy rights

Depending on your location, you may have some or all of the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to certain exceptions.
• Portability — request a copy of your information in a portable format.
• Objection and restriction — object to or request that we restrict certain processing of your information.
• Opt out of sale or sharing — we do not sell personal information; California residents may also opt out of any future "sharing" as defined by the CCPA.

To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law. If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

11. Children's privacy

The Services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated by posting the updated policy on this page with a revised "Last updated" date, and where appropriate, by additional notice such as email.

13. Contact

Questions about this Privacy Policy or requests regarding your data can be sent to us via the contact form on our website.