Legal
Last updated: September 1, 2026
These Terms and Conditions ("Terms") govern your access to and use of Agenfy's website and products, including Ad Agent, Business Analytics, and Customer Support (collectively, the "Services"), provided by Agenfy (Private) Limited ("Agenfy," "we," "us," or "our"). By accessing our website or using the Services, you agree to be bound by these Terms.
By creating an account, accessing our website, or using the Services in any way, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity. If you do not agree to these Terms, you may not use the Services.
You must be at least 18 years old and legally able to enter into a binding contract to use the Services. When you create an account, you agree to provide accurate and complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not you authorized it. Notify us immediately if you suspect unauthorized access to your account.
Agenfy provides three AI-powered products: Ad Agent, which analyzes and optimizes advertising campaigns across connected ad platforms; Business Analytics, which provides conversational insights over your sales, inventory, and order data; and Customer Support, which assists with order tracking and customer inquiries. We may add, modify, or discontinue features of the Services at any time, and we will make reasonable efforts to notify you of material changes that affect your use of a paid Service.
Some Services require you to connect third-party accounts, such as e-commerce platforms (e.g. Shopify, Amazon), advertising platforms (e.g. Meta, Google, TikTok, Snapchat), or payment processors. By connecting an account, you authorize Agenfy to access, retrieve, and process the associated data solely to provide the Services. You represent and warrant that you have all rights, consents, and permissions necessary to grant this access and to allow us to process the resulting data. We are not responsible for the accuracy, completeness, or availability of data provided by third-party platforms, or for any downtime, API changes, or access revocation on the part of those platforms.
Ad Agent may surface recommendations regarding advertising campaigns, budgets, targeting, or creative. Unless you have explicitly enabled automated execution for a given action, changes to your connected advertising accounts require your review and approval before they take effect. If you enable automated execution, you acknowledge that actions may be taken on your connected accounts without further confirmation, within any limits or safeguards you have configured. Agenfy does not guarantee any specific business outcome, revenue result, return on advertising spend, or accuracy of any insight, forecast, or recommendation generated by the Services. You remain solely responsible for decisions made using information provided by the Services.
You agree not to:
Certain Services are offered on a subscription basis. Pricing, billing frequency, and any usage limits will be presented to you at the time of purchase or upgrade. Unless stated otherwise, subscriptions renew automatically at the end of each billing period until cancelled. You may cancel at any time, effective at the end of your current billing period. Except as required by applicable law or as otherwise stated at the point of sale, fees are non-refundable. We may change our pricing on a going-forward basis with reasonable notice.
The Services, including all software, design, text, graphics, and other content provided by Agenfy (excluding your own data), are owned by Agenfy or its licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. You retain all rights to your own business data. We do not claim ownership over the data you connect to, upload into, or generate through the Services, but you grant us a license to process that data as necessary to provide the Services.
If you provide us with feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without any obligation to compensate you.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT ANY INSIGHT, RECOMMENDATION, OR AUTOMATED ACTION WILL ACHIEVE ANY PARTICULAR RESULT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENFY AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR ADVERTISING SPEND, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify and hold Agenfy harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Services, your violation of these Terms, or your violation of any rights of a third party, including any third-party platform you connect to the Services.
You may stop using the Services and disconnect any connected accounts, or delete your account, at any time. We may suspend or terminate your access to the Services, with or without notice, if you violate these Terms, if required by law, or if we discontinue the Services. Upon termination, your right to use the Services will immediately cease. Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will survive.
These Terms are governed by the laws of the jurisdiction in which Agenfy is incorporated, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved informally by contacting us. If a dispute cannot be resolved informally, it shall be subject to the exclusive jurisdiction of the courts located in that jurisdiction, unless otherwise required by applicable law.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right. You may not assign these Terms without our prior written consent; we may assign these Terms without restriction. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Agenfy regarding the Services. Neither party shall be liable for any failure to perform due to causes beyond its reasonable control.
We may update these Terms from time to time. Material changes will be communicated by posting the updated Terms on this page with a revised "Last updated" date, and where appropriate, by additional notice such as email. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
Questions about these Terms can be sent to us via the contact form on our website.